At Cheeva Som Retreat, every appointment reserves a therapist's time exclusively for you. Our policies exist to respect their time, our business, and every client waiting for an appointment. By booking with us, you agree to the following.

Cancellations

• Cancel free of charge with at least 24 hours' notice before your scheduled time

• Cancellations made less than 24 hours before your appointment are not accepted

• Bookings canceled within 24 hours are non-refundable

  
  

Rescheduling

• Reschedule at any time, as long as you notify us at least 2 hours before your session

• This helps us manage our therapists' schedules fairly

• To reschedule, call us at 713-527-8003

  
  

Refunds

• All bookings are final and non-refundable

• No refunds are issued once a treatment has been received, under any circumstances

• If you weren't satisfied with your experience, contact us directly — we take every concern seriously and will work with you personally to make it right

  
  

Chargebacks

• Every client completes an intake form and provides their information at booking and check-in

• These records confirm your booking and attendance

• Any chargeback filed after receiving a service will be disputed with this documentation

• Please contact us first with any billing concern — we're always willing to resolve it directly

  
  

Late Arrivals

• Please arrive at least 10 minutes before your session

• Arriving late may shorten your treatment time, since sessions must end on schedule

• Late arrivals are still charged the full session price

  
  

Respect for Our Team

• Our therapists are professionals who dedicate their time and expertise to your wellbeing

• We ask all clients to treat our staff with courtesy and respect

• Cheeva Som Retreat reserves the right to refuse service to anyone who behaves inappropriately toward our team

  
  

Questions? Call us at 713-527-8003 — we're happy to help.